Refund and Subscription Policy

1. Subscription Cancellation

Paid PlotMagician plans apply to the account. You can request cancellation through the in-product subscription management entry or by contacting official support. After cancellation, no new renewal will be charged. Access for an already paid period is usually retained until the current period ends, unless payment provider or refund handling requires otherwise.

2. Refund Scope

• If you purchased a plan by mistake and have not heavily used the current period's credits, you can contact us within 7 days of purchase to request a refund.
• If a platform failure prevents you from using purchased services, we will evaluate refund or compensation based on the actual impact.
• If an account violates the terms, abuses the service, commits fraud, or bypasses content safety rules, refund requests may be denied.
• Refund arrival time depends on the payment method and payment provider processing speed.

3. Credits and Failed Generation

Script generation reserves credits first and deducts them after success. If generation fails, reserved credits are released automatically. Image generation will be charged according to public page rules when officially released. Credits expire after 1 month and cannot be exchanged for cash or withdrawn.

4. How to Request

Include your account email, order information, request reason, and relevant screenshots. We usually respond within 3 business days.